Step 1 – Consultation
After you submit the custom jewelry form, your jewelry specialist will contact you by phone or email to confirm the design direction, budget, schedule, and next steps.
Step 2 – Design Deposit
After the concept is confirmed, the required deposit must be paid before CAD work begins. Any non-refundable design fees or deposit terms will be confirmed before payment.
Step 3 – CAD Design and Approval
CAD design is completed within 1–2 days and sent to you for approval. Production does not begin until you approve the final design.
Step 4 – Production and Quality Check
Your finished piece will be ready within 3–4 weeks after design approval. Requested revisions or delayed approval may extend the schedule. Each finished piece is inspected before dispatch.
Step 5 – Delivery
The completed order is dispatched promptly. Delivery is approximately 4–7 business days after dispatch.
How Long Does It Take?
CAD Design
After the project requirements and required deposit are confirmed, CAD design is completed within 1–2 days and sent to you for approval.
Production
Your finished piece will be ready within 3–4 weeks after design approval. Requested revisions or delayed approval may extend the schedule.
Delivery
The finished piece is dispatched promptly, with delivery approximately 4–7 business days after dispatch.
What If I Don’t Like My CAD Design?
Your CAD design includes unlimited revisions during the design stage. Production begins after you approve the final design.
Once your design details and required deposit are confirmed, CAD is ready within 1–2 days. Your finished piece will be ready within 3–4 weeks after design approval. Delivery after dispatch is approximately 4–7 business days.
Step 1 – Consultation
After you submit the custom jewelry form, your jewelry specialist will contact you by phone or email to confirm the design direction, budget, schedule, and next steps.
Step 2 – Design Deposit
After the concept is confirmed, the required deposit must be paid before CAD work begins. Any non-refundable design fees or deposit terms will be confirmed before payment.
Step 3 – CAD Design and Approval
CAD design is completed within 1–2 days and sent to you for approval. Production does not begin until you approve the final design.
Step 4 – Production and Quality Check
Your finished piece will be ready within 3–4 weeks after design approval. Requested revisions or delayed approval may extend the schedule. Each finished piece is inspected before dispatch.
Step 5 – Delivery
The completed order is dispatched promptly. Delivery is approximately 4–7 business days after dispatch.
How Long Does It Take?
CAD Design
After the project requirements and required deposit are confirmed, CAD design is completed within 1–2 days and sent to you for approval.
Production
Your finished piece will be ready within 3–4 weeks after design approval. Requested revisions or delayed approval may extend the schedule.
Delivery
The finished piece is dispatched promptly, with delivery approximately 4–7 business days after dispatch.
What If I Don’t Like My CAD Design?
Your CAD design includes unlimited revisions during the design stage. Production begins after you approve the final design.
This deposit starts the CAD design stage of your custom jewelry project. It can be applied toward the total cost of your approved custom jewelry order.
How It Works
After checkout, our team contacts you to discuss your design, dimensions, stone preferences and finish.
We prepare a digital jewelry design for you to review.
You review the CAD presentation before production details are finalized.
After you confirm the custom project and pay the required deposit, CAD design is completed within 1–2 days and sent to you for approval.
Your finished piece will be ready within 3–4 weeks after design approval. The finished piece is then dispatched promptly, with delivery approximately 4–7 business days after dispatch.
Requested revisions, delayed approval, holidays, customs inspections, or carrier delays may affect these estimates.
Custom items are not eligible for returns for non-quality reasons once production begins.
If the finished item has an approved quality issue or does not match the approved specifications, please contact us with your order number and clear photos or videos.
For an approved quality issue, Sommarnox covers the return shipping cost. Please contact us for authorization and return instructions before sending any item back.
Review available payment plans and their terms at checkout.
WEEKDAY SUPPORT
Monday–Friday, 11:00 AM–6:30 PM UTC.
QUALITY ISSUE SUPPORT
For a manufacturing defect, contact us with your order number and photos to arrange a repair at no cost. See the Refund & Return Policy for next steps.
FREE INSURED SHIPPING
Custom production takes 3–4 weeks after design approval. Delivery is approximately 4–7 business days after dispatch.
CUSTOMER REVIEWS
Customer Reviews
Overall rating: 5 / 5 from 704 reviews.
It was fast and easy plus the pendant came out better than I expected thanks again.
Excellent communication and customer service throughout the entire process. They work with you to make sure the piece is exactly what you are wanting. Finished product was great quality. Shipping was super fast. Will definitely use this company again for my custom pieces!
The level of craftsmanship, detail and communication/customer service was top notch. I would recommend them to any and every one, and I absolutely plan on purchasing with them again in the future.
The tennis bracelet is stunning!! I bought it for full-time wear (I know it's not solid gold but I'm okay with it! I didn't have thousands to drop on real (or lab) diamonds or solid gold.) This bracelet feels luxurious and is very well-constructed. Super secure clasp and once again, just gorgeous.
Perfect size, shine & comfort. Quick shipping! I put these earrings on the moment they arrived & haven't taken them off since! Even wearing them while sleeping!