At Sommarnox, every piece is crafted with care, and many of our jewelry pieces are handmade or made specifically to order. Please review our Refund & Return Policy carefully before placing your order.
By placing an order with Sommarnox, you agree to the terms below.
1. 14-Day Damaged, Defective, or Incorrect Item Protection
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
Eligible issues include:
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Your item arrives broken or damaged.
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Your item has a confirmed manufacturing defect.
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You received the wrong product, size, color, or material compared with your confirmed order.
Once your claim is approved, Sommarnox may provide, at our discretion:
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A repair;
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A replacement; or
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An exchange for the correct item.
For approved damaged, defective, or incorrect-item claims, Sommarnox will cover the reasonable return shipping costs.
We do not provide cash refunds for damaged or incorrect items when the issue can reasonably be resolved through repair, replacement, or exchange.
2. Custom & Made-to-Order Jewelry
Because custom jewelry is created specifically for each customer, all custom and made-to-order sales are final once production has started.
This includes, but is not limited to:
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Custom pendants
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Custom name pendants
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Custom chains and bracelets
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Custom rings
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Custom Grillz
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Custom watches
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Personalized or engraved jewelry
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Jewelry made with customer-selected materials, sizes, colors, stones, lettering, logos, images, or designs
Custom orders are non-returnable and non-refundable because materials, labor, design work, and production are committed specifically to your order.
If the finished custom item does not match the specifications that were confirmed and approved before production, please contact us so our team can review the issue.
3. CAD Design Deposits
All CAD design fees and custom design deposits are non-refundable.
Once payment has been made and our design team begins working on your CAD design, the design service is considered started.
If you decide not to continue with production after receiving your CAD design, the CAD fee or design deposit will not be refunded.
Where stated on the applicable product page or quotation, the CAD design fee may be credited toward the final purchase price of your custom jewelry.
4. Items That Are Not Eligible for Return
A return, refund, or exchange will not be accepted for the following reasons:
Incorrect Size Ordered by the Customer
Customers are responsible for reviewing the product measurements and size information before placing an order.
If you selected the wrong chain, bracelet, ring, or other jewelry size, the item is not considered defective.
Depending on the product, resizing, shortening, extending, or modification may be possible through Sommarnox or a qualified local jeweler at the customer's expense.
Change of Mind or Personal Preference
We do not accept returns because:
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You changed your mind.
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You no longer want the item.
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You do not like the style after receiving it.
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The item looks different from what you personally expected when it otherwise matches the product description or approved custom design.
Normal Wear and Tear
Normal wear is not considered a manufacturing defect.
This includes:
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Scratches caused by daily wear;
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Tarnishing or discoloration caused by wear, chemicals, sweat, moisture, cosmetics, or improper storage;
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Damage caused by impact, drops, bending, pulling, or misuse;
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Damage caused by unauthorized repairs or modifications.
Plated jewelry may naturally require professional cleaning or replating over time.
Loose or Missing Stones After Wear
Stones that become loose or fall out due to normal wear, accidental impact, misuse, or third-party modification are not eligible for a return.
Please contact Sommarnox if this occurs. Depending on the circumstances, our team may be able to provide replacement stones or recommend a repair solution.
If our team determines that the issue resulted from a manufacturing defect, it may qualify for repair or replacement.
Chain Twisting or Tangling
Chains and necklaces may naturally twist or become tangled during wear or storage. This is not considered a manufacturing defect.
Pendant Bail and Chain Compatibility
Customers are responsible for confirming that the pendant bail is compatible with the intended chain unless the pendant and chain were purchased together or compatibility was specifically confirmed by Sommarnox before purchase.
5. Lost or Undelivered Packages
If your package is officially confirmed as lost in transit and was never delivered, please contact us.
After verifying the shipment with the carrier, Sommarnox may provide a replacement or a refund to the original payment method, depending on the circumstances of the shipment.
Orders marked as successfully delivered by the carrier are not automatically considered lost packages and may require additional investigation.
6. How to Submit a Return or Claim
To request assistance:
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Contact Sommarnox within 14 days of delivery.
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Provide your order number and contact information.
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Explain the issue clearly.
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Include clear photos and/or videos showing the product and the issue.
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Our team will review your request, normally within 1–2 business days.
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If your request is approved, we will provide return or repair instructions.
Do not ship an item back to us without prior approval.
Unauthorized returns may be refused.
7. Return Shipping & Packaging
For returns approved because Sommarnox sent an incorrect item or because an item arrived damaged or defective, we will provide return instructions and cover the approved return shipping cost.
Returned jewelry must include:
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The original jewelry;
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Original jewelry box or packaging;
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Certificates, warranty cards, and documentation originally included with the order; and
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Any other accessories originally included with the product.
The item must be securely packaged.
If the return is shipped independently without authorization, customers should use a trackable and insured shipping method.
Sommarnox is not responsible for unauthorized return shipments that are lost or damaged in transit.
8. Return & Exchange Processing Time
Once an approved return arrives and is inspected, we aim to review and process the request within approximately 5 business days.
Depending on the issue, the resolution may include:
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Repair;
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Replacement;
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Exchange; or
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Refund where expressly permitted under this policy.
If a refund is approved, it will normally be issued to the original payment method.
Your bank or payment provider may require additional time to post the funds to your account.
9. Order Cancellations & Changes
Orders may enter processing or production shortly after payment is confirmed.
For this reason, we cannot guarantee that an order can be canceled or changed after it has been placed.
For custom and made-to-order jewelry, once:
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CAD design has started;
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Materials have been ordered;
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Production has started; or
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The custom piece has been manufactured,
the order cannot be canceled for a refund.
If you need to request a change, contact us immediately. We will determine whether the requested change is still possible based on the production status.
Additional charges may apply if a customer requests changes after design or production work has already begun.
10. Production Time
Production times shown on our website or provided by our team are estimates.
Custom jewelry production time depends on factors such as:
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Design complexity;
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Material availability;
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Stone setting;
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Hand-finishing;
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Quality inspection; and
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Custom revisions.
Because custom pieces are individually manufactured, reasonable production delays do not automatically qualify an order for cancellation or refund.
We will make reasonable efforts to complete every order as quickly as possible while maintaining our quality standards.
11. Policy Abuse & Fraudulent Claims
Sommarnox reserves the right to refuse a return, replacement, exchange, or refund where there is reasonable evidence of:
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Return fraud;
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Payment fraud;
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Intentional product damage;
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False claims regarding delivery or product condition;
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Abuse of our return or replacement process; or
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Unauthorized modification of the product.
This does not affect any rights customers may have under applicable law.
12. Contact Us
If there is a problem with your order, please contact us before returning your jewelry.
SOMMARNOX LLC
Email: mike@sommarnox.com
Return Address:
711 W Ponce de Leon Ave
Decatur, GA 30030
United States
Please do not send any return to this address without prior authorization from Sommarnox. Unauthorized returns may be refused or returned to the sender.
Our team will review your request and provide the appropriate return instructions and next steps.
Except where otherwise required by applicable law, placing an order with Sommarnox constitutes acceptance of this Refund & Return Policy.