7-Day Unconditional Returns for Non-Custom Items
We want you to love what you ordered. For non-custom items, we offer a 7-day unconditional money-back guarantee from the date of delivery. Contact us within 7 days of delivery to arrange a return. Once we receive the returned item, we issue a full refund to your original payment method.
No reason is required. There are no unused, unworn, original-condition or original-packaging requirements. Sommarnox covers return shipping, with no return or restocking fee.
Custom Items
Custom-made and personalized items are not eligible for returns for non-quality reasons once production begins. Any non-refundable design fee or deposit terms will be confirmed before payment.
Quality Issues
If an item arrives damaged, defective, incorrect, or does not match the approved custom specifications, contact us promptly with your order number and clear photos or videos.
For an approved quality issue, Sommarnox covers the return shipping cost. Depending on the issue, the available resolution may include repair, replacement, exchange, or refund.
This quality-support process does not limit the 7-day unconditional return guarantee for non-custom items. No explanation, photos or proof of a defect is required to use that guarantee.
How to Return an Item
- Email mike@sommarnox.com with your order number within 7 days of delivery for a non-custom return.
- Our team will provide return instructions and arrange return shipping at our expense.
- Pack the item securely for transit and send it back using the return arrangements provided.
Refund Timing
For returns under the 7-day guarantee, we issue a full refund to the original payment method after receiving the returned item. Bank or payment-provider processing times may vary.
Contact
Email mike@sommarnox.com or call +1 (386) 285-0140 for return assistance.