Shipping policy

Order Processing and Delivery

Non-Custom Orders

Non-custom orders typically ship within 1–2 business days after payment confirmation. Delivery is approximately 4–5 business days after dispatch.

Custom Orders

After you confirm the custom project and pay the required deposit, CAD design is completed within 1–2 days and sent to you for approval.

Your finished piece is ready within 3–4 weeks after CAD approval. The finished piece is then dispatched promptly, with delivery approximately 4–7 business days after dispatch.

Requested revisions or delayed CAD approval may extend the schedule.

Tracking and Carriers

Orders are shipped with tracking. Once the order is dispatched, the tracking details are sent to the email address provided at checkout. Carrier availability may vary by destination.

Estimated Delivery Times

All delivery times are estimates. Holidays, customs inspections, carrier delays, severe weather, incomplete addresses, and circumstances outside our control may affect delivery.

Customs, Duties, and Taxes

Import duties, taxes, and customs charges are not included in the product price unless stated at checkout. The customer is responsible for any charges assessed by the destination country.

Address Changes

Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or has been dispatched.

Contact

For shipping questions, email mike@sommarnox.com or call +1 (386) 285-0140.