Refund & Return Policy
We only accept returns if your order arrives incorrect or damaged.
If your order arrives damaged or incorrect, you can return it for repair or exchange within 14 days from the date of delivery. Under no circumstances do we offer refunds.
In the rare case that your order does not arrive, we will provide you with a full refund.
Furthermore, all CAD design purchases are non-refundable. If you decide not to proceed with making a pendant, the sale is final, and your deposit will not be returned.
You can return your order if:
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Your order arrives broken or damaged
If your order arrives damaged, you can send it back to us for repairs, or you can take it to your local jeweler, and we will cover all fees associated with the repair. -
You received the wrong item, size, or color
You can return the item for free, and we will send you the correct item.
You cannot return your order if:
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You purchased the wrong size
If your necklace or bracelet is too small, you can purchase extra links from us and take the item to a local jeweler for extension. If your necklace or bracelet is too big, you can take it to a local jeweler to have it shortened. If your ring does not fit, you can take it to a local jeweler for resizing. -
You do not like the item due to personal reasons
We are not responsible for any personal reasons you may have. -
The item is scratched, discolored, or tarnished after delivery
We are not responsible for any damage that occurs while you are wearing the item. To avoid this, please handle your jewelry with care. If your item gets scratched, tarnished, or fades, you can take it to a local jeweler for replating, and it will look brand new again. -
Diamonds fall out or become loose after delivery
If diamonds are missing, we can send you some additional diamonds, and you can take the item to a local jeweler for repair. -
Your chain twists, gets tangled, or does not sit correctly
It is normal for chains and necklaces to twist or get tangled. To prevent this, lay the necklace flat on a table, pick it up from both ends without twisting, and lock it behind your neck. It may take a few tries, but this will ensure your chain sits correctly and straight. -
The bail of your pendant does not fit your chain or necklace
You can purchase a new bail from us and take it to a local jeweler for fitting.
If you encounter any of the issues mentioned above, please contact us through our return portal!
How to Return Your Purchase
To resolve your request as quickly as possible, we have implemented a quick and simple online return process. Please follow the steps below to process your return.
- Go to our return portal to start your return.
- Complete and submit the return form.
- Our team will review your request within 1-2 business days and get back to you.
- If approved, we will send you a prepaid return label that you can use to return your order.
- Print your return label and attach it to the outside of your shipment.
- Done! You can now take your return to your chosen USPS drop-off point.
Please declare the value of the shipment at $60-$80; otherwise, you may be required to pay taxes associated with import/export.
All returned items must be in their original packaging, or we will not accept your return. If your order is returned to us without all of the original packaging, we will not process your exchange or refund.
We are not responsible for returns that are lost during transit. If your return does not reach us, we will not provide any compensation.
We do not cover shipping fees for any returns.
We only accept returns shipped via USPS. Please send us the tracking number as soon as possible so our team can locate your shipment promptly.
How long does it take to process a refund?
We aim to process your refund within 5 business days of receiving the return at our warehouse. After we have processed your refund, you will receive an email notification.
Please note that it may take an additional 5 business days for the funds to clear into your account. This processing time depends on your bank, so please contact them directly if 5 business days have passed and you have not received the funds.
Refunds will only be processed to the same credit card/payment method used by the customer to make the purchase.
Can I edit or adjust my order after purchasing?
We are unable to cancel or edit an order after it has been placed, as orders are sent to manufacturing within minutes of being placed. We cannot make adjustments to any items that are already in production.